Technical Product Support Specialist (<5 mins walk from Barbican)

Keep the digital world turning as a bilingual Technical Product Support Specialist at AIA

We put leading organisations’ employer brands and jobs online. But sometimes there’s a glitch. Can we count on you to come to the rescue?

We use digital technology to bring together global brands and great talent. As industry definers, we even have our own recruitment marketing software, TalentBrew, which allows us to take the right messages to the right candidates and gain insights into candidate behaviour.

But things don’t always go smoothly. Jobs are not displayed correctly. Perhaps an XML feed has broken or API integration isn’t working. As Technical Product Support Specialist, you’ll save the day for our London and Paris-based teams and clients (you were wondering why we said ‘bilingual’ – we need an English and French speaker). You’ll be technically savvy to fix the issue yourself or smart enough to know when to pass it on to someone who can.

Yes, it’s about supporting websites and working with others to resolve product issues. But don’t think IT helpdesk. This is a digital role with a data integration focus and a bit of project management thrown in.

Our work matters. So will you.

Clients depend on us to make sure their recruitment campaigns have the best chance of success. Candidates rely on us to ensure these campaigns enable them to make meaningful and informed career choices. So you’ll matter to us – your ambitions, your development, you as an individual.

We’ll help you to future-proof your career. If it’s worth knowing in digital, you’ll learn it. We’ll continually build on your IT/computer science degree, experience of QA/UAT testing, understanding of front-end, back-end and data feed technologies, and knowledge of JIRA or similar gained in a technology agency or software product environment.

Be an ambassador for AIA

Using your technical support experience, plus your analytical and problem-solving skills, to help internal teams will be just part of your job. You’ll also be the face of AIA to clients – liaising with them over software and maintenance, training them on our products, even running learning forums. It will call on your top-notch project management/planning and customer relationships skills, adding an exciting dimension to your role.

What it’s like here

It can be hectic; timeframes can be tight. But it’s incredibly supportive. Teams work together, people look out for each other. There will always be someone to lend a hand if you get stuck. Because we work as one, united in a passion to create award-winning work for our clients.

And we know how to reward ourselves for a job well done. That could mean sharing a drink on our twelfth-floor roof terrace or out of the office (we’re handily located near St Paul’s and the Barbican). Or letting our hair down at our Christmas and summer parties. Or tucking into Pizza Friday once a month. That’s all on top of more formal benefits such as private healthcare, interest-free season ticket loans and cycle-to-work scheme.

So, what next?
Like what you’ve read? If you can combine digital and language skills, we want to hear from you.
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