[JOB] Customer Service & Sales Adviser -French & English Speaking - 18k / year

An exciting opportunity has emerged for a Customer Service & Sales Advisor to join one of the UK’s most established and fastest growing e-commerce eyewear companies based in North London.

As a Customer Service & Sales Advisor, you will be the key point of contact dealing with a range of enquiries, committed to driving the company values and delivering impeccable service to our customers. You’ll need to have a marketing / sales approach to realises sales over the phone and offers side services.

Using proactive approach when dealing with enquiries to respond and/or resolve in a timely manner. We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment. This is an e-commerce company that is also in the French market, so French speaking at a native level is required.

Duties will include:

  • Handling customer queries via phone, emails and Chat and dealing with them in an effective manner
  • Processing sales over the phone
  • Opting-in services for automatic reorders
  • Explain the marketing offers & campaigns in order to create sales
  • Liaising with other departments (mainly Marketing) to provide the best customer service
  • Pro-actively providing outstanding customer service
  • Dealing with customer returns
  • Managing faulty items
  • General administrative tasks

The candidate:

  • Native French speaker
  • Fluent English speaker
  • Relevant experience in a customer service/admin role preferred however will be trained
  • Experience in marketing/sales preferred but not required
  • Computer illiterate
  • Excellent communication skills both written and verbal
  • Great attitude towards problem solving
  • Good attention to detail
  • Excellent telephone manner

North West London, London - £18,000 per annum - Permanent, full-time

If your skill set and experience matches the above then please apply today, with a copy of your CV and contact details.
To apply : Contact MP

Bonjour @alizee , je m’appelle Johanna et je voulais savoir si vous avez toujours des offres similaires disponibles. Merci