Emploi Londres : Djaayz recherche community manager et chargé(e) relations clients

Duration: start asap

About us:

Cheers App Ltd is launching the first worldwide DJ booking App: Djaayz
Djaayz is an App that makes the DJ booking process easy, secured and quick.
Now everyone can find the best DJ and booking opportunities in just a few clicks.
Djaayz is bound to be released very soon.

The App was designed and developed by a London-based team of specialists with more than two decades of experience in the music industry.
Over the past decade, they’ve teamed up with the most renowned artists, brands and digital professionals.

The offices are located in London and the Team is fluent in French and English.

Overall responsibilities:

  • Define and implement a unique and tailored tone of voice across social platforms

  • Generate and post original and engaging social content that resonates with our communities and builds awareness of our App

  • Coordinate and provide support for social media, events, and partners. (offline and online)

  • Assist customers via Meta Business, Zendesk Suite, phone, chat, and ticket process to resolve requests

  • Developing and maintaining the architecture of Zendesk and other applications for the support organisation

Skills/ Experience/ Education:

Community Manager/ Customer Service:

  • Previous experience as a community Manager for an App or a Digital company

  • Previous experience with Meta Business

  • Excellent project management skills and attention to detail

  • Eye for graphic design

  • Creative approach on communication media

  • Developing a communication strategy on social media

  • Have a sense of storytelling

  • Knowledge and experience of using Zendesk

  • Previous experience of working in a marketplace environment liaising with customers

  • Know how to program the Answer Bot

  • Uses best practice to improve services or processes

  • Must love customers and providing excellent customer service

  • Experience in replying to and resolving customer issues over email, chat, and phone

  • Ability to prioritise important customer requests easily

Personal skills:

  • Higher Education in Business/Communication/Digital background

  • Fluent in both English and French

  • Excellent oral and written communication skills

  • Multitask and Adaptability

  • Serious and Autonomous

  • Proactive

  • Demonstrated technical aptitude and the passion to learn new technologies

  • Highly organised, detail oriented, with a strong passion for customer care

To apply to this role, please send your CV and cover letter by direct message